E T Consultant - Business Process Analyst
World Bank
- Chennai, Tamil Nadu
- Permanent
- Full-time
- Provide support to CNT's various existing and future business automation, transformations, and big-ticket institutional projects like loan system replacement, Investran Upgrade, Core operations system replacement etc. in close coordination with different stakeholders, and the IT support teams.
- Understand the business requirements and challenges to translate into Automation Project requirements. The person should be able to break down the business process into smaller work break down structure for automation.
- Support Training of Business and other partners/ stakeholders about automation products & features and guide/support other team members involved in the Automation Development projects.
- Support in training and building automated solutions by leveraging technology tools like the Power platform and adopting best practices.
- Support in building Power Apps and Power BI dashboards for the CNT onboarding platform and managing workflows using Power Automate e.g. sending reminders to responsible parties, ensuring timely completion of activities, and tracking progress to completion etc.
- Support the development of applications and dashboards for various work program deliverables and initiatives.
- Leverage learning resources for collaborating initiatives through institutional tools like LinkedIn Learning, Gartner OLC etc.
- Support in configuring widgets, curating the page contents as a Publisher, and providing solutions for user-friendly widgets for configuring intranet webpages.
- Design an Optimal Solution for the business requirements and work closely with all the stakeholders including Technology/Business leads to approve the design.
- Plan and Execute the Development of assigned use cases and work with all relevant teams to facilitate User Acceptance Testing clearances followed by deployment in the production environment.
- Update all the stakeholders proactively for all the risks/issues identified during the execution.
- Proactively support the resolution of all the issues encountered during the development/Production life cycle and work with counterparts to arrive at closure of issues identified during the life cycle.
- Work closely with the other Tech Partners to improve the product and infrastructure features and support all the required development/testing efforts for mandatory technology changes such as version upgrades.
- Work on Adhoc tasks assigned by Supervisors to achieve department goals.
- Bachelor's degree in Engineering/Computer Science, IT, or Commerce with Diploma in Software Engineering.
- Minimum of 3 years of professional experience in application development (programming, SQL/Relational Databases, and SDLC)
- Extensive experience in Office 365 including Power Platforms, and SharePoint Online.
- Skilled in Web Technologies like JavaScript, jQuery, CSS, and HTML
- Experience in providing low code/no code solutions by leveraging technology
- Skilled in performing feasibility studies, proof of concepts, and solutions for various platforms.
- Provide guidance, support, and training to end users, content managers, site owners, and support staff as needed on items related to set-up, design, content management, permissions, site ownership, document management, Power Automate Flows Power Apps, etc.
- Excellent organization skills and ability to interact tactfully and professionally with clients and staff across levels.
- Ability to deliver quality results under pressure, and with limited direct supervision.
- Excellent problem-solving and analytical skills.
- Excellent written and verbal communication skills, with the ability to convey complex issues concisely to senior management, colleagues, and clients
- Client Understanding and Advising: Advises the clients and helps them think proactively about how to best meet their current and future needs, taking into considerations the real underlying issues. Works across CNT and with other VPUs to define client needs and develop the right solutions to meet those needs. PLUS: Provides recommendations to multiple VPUs that can add value to customers beyond normal offerings.
- Broad Business Thinking: Maintains an in-depth understanding of key business issues. Sets clear explanations for the integration and alignment of CNT solutions with business functions. PLUS: consider WBG-wide implications in decision-making to ensure consistency across WBG. Sponsors long-term VPU-wide initiatives.
- Information Technology and Systems: Demonstrates understanding of the functions and operations of pertinent IT systems and applications. Provides inputs to IT systems improvement efforts based on day-to-day working experience and knowledge of the systems.
- Analytical Thinking: Coordinates the information gathering and reporting process. Reviews trends and compares them to expectations. Analyzes to define problems and prepares responses to anticipated questions.
- Policies and Procedures: Demonstrates detailed knowledge of policies and procedures in related fields.
- Risks and Controls: Leads by example and serves as good practice champion in completing internal control procedures, including understanding impact beyond own immediate functional areas.
- Communication: Adapts the communication style appropriate for the intended audience. Adopts an inclusive approach to communication as is appropriate to the situation, so as to ensure adequate partner participation. Presents information effectively and encourages feedback.
- Project Management: Understands and utilizes the concepts of project management, as they relate to implementation of a project.
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