Lead Infrastructure Specialist
- Pune, Maharashtra
- Permanent
- Full-time
- Provide specialist systems administration expertise across the Microsoft ecosystem, including AAD, Domain Admin, SharePoint, MDM, Security Controls, Azure IaaS, M365, and endpoint OS.
- Hands-on operations for NMS-OSS systems, including server management, cloud infrastructure, and Microsoft spend optimization.
- Maintain and upgrade NMS-OSS, servers, and cloud infrastructure, ensuring high availability and performance.
- Oversee major projects, including system updates, migrations, and outages, ensuring minimal disruption.
- Provide senior management with performance reports and actionable insights for continuous improvement.
- End-user support for escalated NMS-OSS issues from the Corporate IT helpdesk.
- Conduct regular patching, health checks, and security hardening of all NMS systems.
- Develop and document new processes to streamline IT operations and enhance efficiency.
- Strong background in IT team leadership or IT management, with experience managing small teams in a fast-paced environment.
- Expert-level administration in:
- Microsoft ecosystem (AAD, Azure, M365, SharePoint, Intune, MDM, Copilot, etc.)
- Virtualization (Microsoft, VMware, Infrastructure as Code - a plus)
- Cybersecurity controls (IAM, PAM, EDR, SIEM, Cisco Security Suite)
- Experience working in a multi-country, multi-function environment.
- Familiarity with ticketing systems (ServiceDesk Plus, ServiceNow, etc.).
- Strong communication and relationship-building skills, with a customer-focused approach
- Performance bonus