Business Monitoring & Competitive Advantage (BMCA) Coordinator

• Coordinate the contract lifecycle administration, including tracking of new contracts, amendments, renewals, and terminations.
• Maintain contract obligation trackers covering operational, reporting, governance, and compliance requirements.
• Coordinate internal contract reviews with Legal, Compliance, IT, Finance, and Operations teams to collect inputs and consolidate feedback.
• Support preparation of contract summaries and obligation handover documents for operational teams.
• Track contract approval status and follow up with stakeholders to ensure timely execution.
• Ensure contract documentation is stored in accordance with document control standards and is audit-ready at all times.
• Coordinate with internal teams and external stakeholders (e.g., hospitals, pharmacies, distributors) to ensure effective delivery of patient support services.
• Consolidate and analyze program data to track progress against goals, and flag deviations or challenges.
• Collaborate effectively with staff, healthcare providers, and other professionals to ensure the highest quality of care and service delivery.
• Assist Program Managers in managing Patient Support Programs (PSPs), liaising with hospitals, patients, and other key stakeholders.
• Coordinate with regional staff on all internal and external audits and ensure audit readiness and compliance.
• Monitor program performance through established KPIs and support performance improvement initiatives.
• Track and manage patient files in real time, ensuring accurate and up-to-date information across all program phases.
• Prepare timely monitoring reports on patient numbers, logistics, and quality assurance, support quarterly internal and client reporting.
• Attend and complete all required trainings provided by the pharmaceutical companies, including Pharmacovigilance and Product Training, with a clear understanding of how to collect and report safety data.
• Be familiar with Axios’ Patient Management System (PMS) and use it to review program-related activities to ensure compliance and consistency.
• Develop and maintain cooperative working relationships that support seamless and integrated service delivery.
• Document all services accurately and in a timely manner, ensuring compliance with ethical, legal, and professional standards.
• Ensure adherence to all relevant legislation, Axios policies, SOPPs, and the Axios Code of Conduct.
• Report any adverse events or product complaints as per client requirements and Axios procedures.
• Support Axios governance activities by monitoring processes, applying control measures, and ensuring regulatory and internal compliance.
• Lead periodic meetings with Axios leadership and department heads to provide updates on program progress and performance.
• Promote awareness and adherence to escalation protocols for deviations, incidents, and non-compliance.
• Ensure services are patient-centric and aligned with ethical and professional standards of care.
• Perform additional duties as assigned to support business monitoring and strategic initiatives.

• Supervise and work closely with the team.
• Work with project team leaders as well as the related divisions of Axios

• Maintain ongoing and frequent communication with Axios staff across the globe

• Application of job Knowledge

• Concern for Order and Quality

• Adaptability and flexibility

• Dependability

• Teamwork

• Communication skills
• Problem handling
• Project management

• At least 2-5 years of professional experience in healthcare sector is ideal
• Excellent command of both spoken and written English
• Excellent communication skills
• Experience in data monitoring and management is an advantage
• Experience in communication service management

• The position is based in our regional office and may require frequent travel to other locations, including offices outside your designated region, as needed.
• Flexibility in ability to travel as well as working hours is essential.

Axios International