IT Operations Management (ITOM)
- Telangana
- Permanent
- Full-time
- Design, develop, and implement Platform Performance Analytics solutions in ServiceNow.
- Configure data sources, indicators, breakdowns, and widgets in the PA module.
- Develop interactive dashboards, scorecards, and reports aligned to stakeholder needs.
- Optimize data collection jobs and ensure the accuracy and timeliness of analytics data.
- Work with process owners and business analysts to translate business goals into measurable KPIs.
- Maintain data governance standards and enforce best practices in analytics modelling.
- Support ongoing enhancement, troubleshooting, and optimization of existing PA solutions.
- Participate in sprint planning, code reviews, and agile ceremonies as part of a development team.
- Collaborate with integration teams for cross-platform data modelling (e.g., CMDB, Incident, Change).
- Provide mentorship to junior developers as needed.
- 5+ years in ServiceNow development, with 2+ years in Performance Analytics.
- Strong knowledge of ServiceNow PA components: indicators, time series, breakdowns, etc.
- Hands-on experience with JavaScript, Glide APIs, and ServiceNow REST APIs.
- Expertise in ServiceNow modules: ITSM, CMDB, and Incident/Change Management.
- Familiarity with data visualization and storytelling best practices.
- Certified Implementation Specialist - Performance Analytics preferred.
- ITIL v4 Foundation certification.
- Experience with ServiceNow Reporting, CMDB Health, or ITOM integrations.
- Background in data modelling, ETL, or BI platforms a plus.