Assistant Front Office Manager
- India
- Permanent
- Full-time
- Assist the Front Office Manager in overseeing daily front desk operations and guest services
- Manage and train front desk staff, including receptionists, night auditors, and bellhops
- Ensure high standards of customer service and resolve guest complaints promptly and professionally
- Coordinate with other departments to meet guest needs and maintain seamless communication
- Monitor and optimize front office performance metrics, including occupancy rates and guest satisfaction scores
- Manage guest check-ins, check-outs, and reservations efficiently
- Oversee cash handling, billing, and financial reporting for the front office
- Implement and maintain standard operating procedures for the front desk
- Assist in creating staff schedules and managing payroll for the front office team
- Conduct regular team meetings and performance evaluations
- Stay updated on industry trends and implement innovative solutions to improve guest experiences
- Ensure compliance with hotel policies, safety regulations, and local laws
- Bachelor's degree in Hospitality Management or related field; equivalent combination of education and experience may be considered
- Minimum of 8-10 years of experience in hotel front office operations, with at least 2 years in similar role
- Proven track record of delivering exceptional customer service in a high-end hospitality environment
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proficiency in hotel management software (e.g., Opera PMS) and Microsoft Office Suite
- Fluency in English; knowledge of additional languages is a plus
- Strong problem-solving and decision-making abilities
- Detail-oriented with excellent organizational and multitasking skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Financial acumen for managing budgets and analyzing reports
- Knowledge of hospitality industry standards and best practices
- Ability to thrive in a fast-paced, dynamic environment
- Demonstrated ability to remain calm under pressure and handle difficult situations professionally
- An opportunity to be with world's preferred hospitality company
- Captivating and rewarding experience working alongside passionate professionals
- Range of exclusive Heartist Benefits
- Develop your talent through learning programs by Academy Accor.