About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.ResponsibilitiesTo assist the Residential Leader with day-to-day administrative duties of the Residential division; including organization, scheduling, purchase orders, daily labor reports and reconcile the work orders and billing process for any in-house service provided to homeowner in accordance with Four Seasons luxury service standards.TasksPerforms all administrative duties of the division (Purchase order, payroll, schedule, inventory, etc.)Prepare written correspondence on behalf of the Residential Leader for approvalCoordinates the move-in date with Director of Residences for all residentsCoordinates the booking of the service elevator for move-inConducts pre-site tour with moving companyMaintains the homeowner profiles within the building management systemsHandle residents’ complaints in the absence of the Residential Leader; determine action to taken and follow up requiredCoordinates any a la carte service requests and ensures accurate billing is followedCoordinates the opening of the units to trades and contractors after authorization has been received, with the help of a securityBuilds relationships with residents and safeguard the assets and resources of the AssociationProduces a residence hotel spend report monthlyComplies with and enforces Four Seasons’ guidelines, policies and proceduresAssists in building/property orientations as neededAssists in walk thru of the buildings on a regular basisReports any discrepancies to the Residential LeaderWork harmoniously and professionally with co-workers and supervisorsAssists in completing special projects which may include mailings, competitive surveys, menus or other assigned dutiesMaintain master list of owners and tenants and their respective contact information.Maintain a clean, neat, and organized work area and file storage system.Assist the Residential Leaders to maintain policy and procedure manuals; update and distribute as necessaryMakes sure all contracts and governmental documents are stored properly for any tax, External and Internal Audit inquiryMaintain the HOA asset listADDITIONAL RESPONSIBILITIESEnsures the common areas of the buildings are in optimal conditions at all timesCovers short period of time the Residential Concierge desk and assists in any type of crunch in both Residences or hotel operations when requiredAssists Guest Service Agents with responsibilities and duties in their absence or due to heavy volume periodsPerforms other tasks or projects as assigned by the Director of Residences/ Residence ManagerIs aware of the emergency procedures in placeAble to create reportsSkills And CompetenciesFluent in English, reading and writingComputer proficiency – (Excel, MS Word etc.…)ExperienceOne to three years of employment in the related position with Four Seasons or other organizationsEducationBachelors in hospitality/Graduate from a reputed university
