Education QualificationMin Graduate from any IT \ Computer Stream, BE or relevant Bachelors degree.SkillsMin 2-3 years of ExperienceITIL Fundamental Certified, any IT Infrastructure or SDLC certification course or equivalent level of knowledgeMonitoring Tool & ticketing tool knowledgeExcellent interpersonal relationship and communication / presentation skillsFlexible to work in shiftsJob Profile Description:Good oral and written communication skillsExpertise in Monitoring tools to monitor various systems (Servers, Network infrastructure, Apps, Databases, etc.,) using diversified toolsGood knowledge of Critical Alert Escalation Process/Procedure to respective stakeholdersEnsures monitoring alerts and systems events are assessed, prioritized, and managed
Track Active/repeated alerts till resolution
Complete understanding of the ITIL Terminology & ProcessesExcellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
Analytical skills
Comprehensive knowledge of ITSM helpdesk ticketing toolWilling to learn and develop new skills.Flexible and adaptable approach to problem solving.Ability to work on own initiative and ready to accept additional tasks
