Lead Assistant Manager

EXL Service

  • Gurgaon, Haryana
  • Permanent
  • Full-time
  • 27 days ago
Job Description:Job DescriptionPosition Title, Responsibility LevelLAM/Manager- Business Analyst (BA)FunctionCDOReports toProject Lead / Solution ConsultantPermanent/ TemporaryPermanentSpan of ControlIC roleLocationNoida / GurgaonBasic Function
  • Work with business to understand existing operations
  • Document existing process maps, create process flows
  • Interact with technical SME’s and help navigate as-is process flows
  • Identify the transformation opportunities in existing operations
  • Document functional and process designs
  • Work with business and technical teams to firm up the CBA for the transformation
  • Strong interpersonal skills and extremely resourceful
  • Able to derive actions and lead the team on path to achieve those
  • Proven ability to solve problems creatively
  • Good stakeholder management and ability to connect with business SME to process owners
Essential Functions
  • Possess excellent business acumen
  • Works with business to identify opportunities for improvement in business operations and processes
  • Interacts with business stakeholders and client business subject matter experts in order to understand their requirements and map as-is process
  • Gather, document and analyze business needs and requirements
  • Create documentation and user manuals
Primary Interactions
  • Business SME of internal and external client
  • Client business sponsors and stakeholder
  • Project Lead
  • Solution Consultant
  • BU Head
  • Business Head
  • Client
Organizational RelationshipsReports To : Project Lead Supervises : Individual ContributorSkillsTechnical Skills
  • Excellent Number orientation (MS Excel/VB Skills) and good knowledge of PowerPoint
Process Specific Skills
  • Good organizing skills and ability to work independently with
strict deadlines
  • Strong Auditing skills and eye for detail
  • Effective planning and prioritizing abilities to execute everyday responsibilities
  • Strong business acumen
Soft skills (Desired)
  • Good Communication skills and written English skills
Soft Skills (Minimum)
  • Good written English and Comprehension skills
Education Requirements
  • A graduate/post graduate qualification in any stream
Work Experience Requirements4-6 years of related experienceAnnexure:Acknowledgement (acknowledge that the information contained in this document is factual and complete)Candidate Supervisor/Manager Date

EXL Service

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