Job Description: Manage Receivables: Oversee and manage the receivables for an assigned set of customers, particularlyfocusing on accounts marked as Non-Performing Assets (NPA), ensuring timely repayment and minimizingfurther defaults. Process Compliance: Ensure strict adherence to company processes and guidelines for repayment,collection efforts, and customer relationship management. Maintain compliance with regulatorystandards and internal policies. Repayment Efficiency: Focus on reducing the Overdue (OD) amount in the branch by driving efficientrepayment practices. Work proactively to minimize NPA levels and bring overdue accounts back to regularstatus. Timely Payment Collection: Actively pursue timely collection of overdue payments from delinquentcustomers, employing a variety of communication methods to facilitate repayments. Continuous Follow-Up: Perform ongoing follow-up with customers to remind them of outstanding dues,answer their queries, and assist with repayment arrangements. Customer Interaction: Locate and notify customers with delinquent accounts about their overduepayments, offering support in resolving their financial issues and re-establishing their account status. Customer Traceability: Investigate and trace delinquent customers who have changed addresses orcontact information, ensuring consistent communication and repayment tracking. Branch Coordination: Work closely with branch teams and other departments to locate and monitoroverdue accounts, ensuring that collection efforts are coordinated effectively across the branch.Payment Posting: Receive payments from customers and accurately post the amounts paid to theirrespective accounts, ensuring all records are up to date.
