Job Description Summary • Responsible for providing Instrument and application training to BD Bioscience customers for assigned territory (a state or group of states)
To support the Regional Sales Team in identifying market opportunities and assisting to actualize market potential.
Executing market development activities in alignment with national BD Bioscience marketing strategy in order to increase organizational productivity.
Job DescriptionProviding Application and Training Support
The position is responsible for effecting Instrument and Applications training to customers for increased productivity
To attend and timely resolve customer queries on BDB products and related applications.
Inclined to learn and improve technical knowledge and skills on existing and new BD Bioscience products.
Assist in training programs for Sales Managers and channel partners in the assigned territory for better understanding and positioning of BD products
Marketing and Sales support
Co-ordinate and support awareness activities such as seminars, conferences, workshops etc in alignment with marketing strategy.
Conduct routine product demonstrations to prospective customers for building value to positively impact sales and increased productivity.
Support the sales team by making basic technical presentations in the assigned territory.
Monitor and report
Prepare and provide report on technical support and progress made to the supervisor as required. Ensure timely submission of post-installation training and evaluation reports.
Continuously track competitor activity and actively scan the market environment for developing trends and practices and emerging business opportunities.
Tracking of customer feedback on product quality and escalating product issues to appropriate authority within the organization
Liaise
Synergize and co-ordinate within business segments for timely and operationally lean delivery of on-site instrument training for a high level of customer satisfaction.
Work in coordination with sales, service and other application associates towards achieving the business objectives.
Support a culture of constructive feedback and continuous improvement within the organisation
Critical Challenges
To ensure a high level of customer satisfaction and comfort level in using BDB products and applications
Streamlined and effective delivery of marketing-aligned activities such as workshops, demonstrations, technical presentations etc
ContactsInternal
National Application Manager, BD Biosciences
Senior Application Manager, BD Biosciences
Application Manager, BD Biosciences
Application Specialists & Application Scientist of other regions
Regional Sales Manager – assigned territory
Area sales managers / FSE – assigned territory
Senior Business Managers Instrumentation & Reagents
Sales Coordinators
HR partner
External
End users
Channel Partners
Unique knowledge and skills
Previous experience and demonstrated competence in flow cytometry and related applications (essential)
Analytical problem solving
Presentation and teaching skills
Communication skills
Computers and MS-Office based applications
Fluency in written and oral English
COMPETENCIES:Essential:Living the ValuesDemonstrate the behaviours that are the foundation for becoming a great Company- Great performance, great contribution, and great place to work:
We accept personal responsibility
We treat each other with respect
We always seek to improve
We do what is right
Customer Focus – Is flexible and nimble in keeping up with customer needs; is on the cutting edge of defining their next level of expectations, and working to exceed them.
Is dedicated to establishing and meeting the needs and expectations of internal and external customers
Gets first hand customer information and uses it for improvements in products and services
Acts with the customer focus and interests in mind
Establishes and maintains effective relationships with customers and gains their trust and respect
Action Oriented – Is agile and timely in making things happen.
Demonstrates willingness and commitment to work hard;
Not fearful of acting with a minimum of planning;
Seizes more opportunities than others
Takes action when needed.
Teamwork – Puts into practice values and behaviours that contribute to group effectiveness and performance, and the achievement of team objectives.
Listens effectively (active listening);
Constructively responds to point of view expressed by others;
Gives others the benefit of the doubt;
Provides support to those who need it;
Recognises the interest and achievements of others.
Continuous and Versatile LearningProactively builds knowledge and skills of self and others, to increase value/contribution to the Company and to ensure personal and professional growth.
Has the functional and technical knowledge and skills to do the job at a high level or accomplishment.
Learns quickly when facing new problems; enjoys the challenge of unfamiliar tasks;
A relentless learner who utilises diverse methods and opportunities to learn;
Analyses both successes and failures for clues to improvement; learns from feedback/coaching
Teaches others in order to support their continuous learning and to enhance won understanding
Desirable:Process Effectiveness – Understands results that must be obtained and establishes efficient plans for self and/or others to achieve them; alert to opportunities to improve existing processes for accomplishing work and pursues them.
Good at figuring out the processes necessary to get things done;
Knows how to organise people and activities;
Understands how to separate and combine tasks into efficient work flow;
Knows what to measure and how to measure it;
Can see opportunities for synergy and integration where others can’t;
Can simplify complex processes; gets more out of fewer resources.
Priority Setting – Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organisation; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse even high-tension situations comfortably.Required SkillsOptional Skills.Primary Work Location IND Kolkata - Awfis Space SolutionsAdditional LocationsWork Shift
