Desktop Support Engineer
- Mumbai, Maharashtra
- Permanent
- Full-time
- Respond to user tickets related to hardware, software, and network issues.
- Install and configure software, drivers, and computer peripherals.
- Provide technical support on-site and remotely via remote access tools.
- Troubleshoot and resolve issues related to audio/video equipment, including projectors and microphones.
- Assist users with virtual meeting setups on Zoom, Microsoft Teams, and Google Meet.
- Deliver IT support services to internal and external users.
- Guide users with clear, step-by-step instructions to resolve technical issues.
- Customize desktop applications to meet user or client requirements.
- Recommend hardware and software upgrades as needed.
- Maintain detailed logs of support tickets, resolutions, and maintenance activities.
- Escalate unresolved issues to higher-level support teams when necessary.
- Ensure all systems and workstations are operating efficiently.
- Create and maintain technical documentation and user manuals.
- Stay updated with emerging technologies and relevant industry trends.