Azure/Intune Tech /Sales Support @7065126218@10lpa
- Gurgaon, Haryana
- Rs. 15,00,000 per year
- Permanent
- Full-time
- Responding to customer inquiries and resolving technical issues via phone, email, or chat
- Conducting diagnostic tests to identify the root cause of customer issues
- Providing technical guidance to customers and walking them through solutions to resolve their problems
- Collaborating with development teams to escalate and resolve complex technical issues
- Maintaining accurate records of customer interactions and issue resolutions in a CRM system
- Participating in the development and delivery of customer training and support materials
- Communicating with customers and internal stakeholders to provide status updates on issue resolution
- Strong technical background and understanding of hardware and software systems
- Excellent communication and interpersonal skills
- Strong customer service skills.
- Strong written and verbal communication skills.
- Must be detail oriented and self-motivating.
- Ability to provide consistent, excellent customer support to the client and HCL, representing a variety of personalities and management levels.
- Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand.
- Ability to interact with customers to ensure that the service is flexible, efficient, and responsive.
- To work through issues analytically to a successful conclusion
- Demonstrable results in a business customer facing role, with a history of delivering services to defined service levels.
- Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
- Initiative-taking. Ability to learn modern technologies.
- Strong technical aptitude and ability to research and solve complex issues independently.
- Ability to work individually as well as a part of a team.
- Build and nurture positive working relationship with customers with the intention to exceed their expectations.
Expertia AI Technologies