Business Analyst - Application Development and Support
- Chennai, Tamil Nadu Guindy, Tamil Nadu
- Permanent
- Full-time
- Incident Management: Identifying, diagnosing, and resolving technical issues to ensure minimal disruption to business operations.
- Monitoring Live Systems: Continuously monitoring system performance and availability to detect and address issues proactively.
- User Support: Providing first-level support to users, addressing their technical queries and issues.
- Documentation: Maintaining up-to-date documentation of systems, procedures, incident reports and RCA reports
- Collaboration: Working closely with developers, QA, and other teams to resolve issues and improve system performance
- Process Improvement: Suggesting and implementing improvements to enhance system efficiency and reduce downtime
- Worked as DBA or System Administrator or L2 Support will be an add on.
- Understanding of Network System will be add on.
- Understanding the SDLC will be add on.
- Able to write Automation scripts will be add on.
- Problem-Solving: Strong analytical skills to diagnose and resolve issues effectively
- Communication: Excellent communication skills to interact with users and team members
- Attention to Detail: Ability to meticulously document incidents and resolutions
- Adaptability: Flexibility to handle unexpected issues and work in a fast-paced environment