Associate III - Product Implementation

Thiruvananthapuram, Kerala Kochi, Kerala
Permanent
Full-time

28 days ago

Job Description:Role Proficiency:Drive the implementations per plan to ensure quality and on time delivery. Works under minimal supervision from the Implementation Leads.Outcomes: * Understand and analyse the business and technical requirements and the impact to the product application and system

Coordinate and manage various implementation plan components
Develop and modify code; test programs for configuration integration conversion and migrations
Assist with answering routine customer questions on product implementations; resolving issues
Provide important client feedback during software planning sessions guiding direction of future product development
Provide post- implementation support during the transition from implementation to maintenance

Measures of Outcomes: * Adherence to implementation process and standards

Adherence to implementation schedule and timelines
Personal achievement of quarterly/yearly objectives (OKR Assignments)
Product Implementation within budget and on time
Zero major incidents (like blocker bugs or data-loss) reported by the client
Error free hassle free implementation experience for the users
Compliance to industry domain standards and guidelines
Number of reused components

Outputs Expected:Product Delivery: * Clear understanding of client requirement s; conveying requirements to the development team

Provide support to clear grievances at the initial stages
Develop reusable components
Participate in deployment activities like reviewing all deliverables as per the delivery checklist

preparing and reviewing deployment document and mock testing all deliverables * Follow product standardsquality assurance norms and guidelines * Provide input for estimation and impact analysis within area of responsibility. Accurate reporting of timeeffort and statusSkill Examples: * Product development experience

A team player with a strong professional work ethic and great collaboration skills. Has a passion for delivering exceptional customer service a talent for quickly learning new things and keeping projects on-track and a burning desire to meet challenges head-on and succeed.
Ability to identify and resolve obstacles a creative problem solver.
Solid communication and documentation skills.
Reliable with good time management skills
Excellent problem-solving skills
Experience in product deployment with exceptional skills towards resolution
Uses Technical Standards Documentation & Templates knowledge to understand and interpret the documents provided. Follows tools and processes that can track compliance to defined technical standards at the product level
Uses Knowledge Management Tools & Techniques experience to participate in the knowledge management process (such as Product specific KT). Consume and contribute to the knowledge management repository

Knowledge Examples:

Knowledge of Configuration/Build/Deploy processes and tools
Thorough knowledge of the implementation process
Has DevOps skills and understanding of CI/CD tools
Knowledge regarding containerization and deployments
Familiarity with Cloud providers (AWS Azure Google etc.) and their tool sets
Understanding of Technology systems
Defect Management: Demonstrates operational experience in defect management process and tools
Software Development Process Tools & Techniques: Demonstrates working knowledge of SDLC process (e.g. Waterfall Agile XP) programming principles and best practices (refactoring code code package etc.)
Configuration Management: Demonstrates functional knowledge of configuration items configuration management tools and processes
Strong record of academic achievements with a clear demonstration of leadership in work academic and/or extracurricular settings.

Additional Comments:Excellent knowledge on Healthcare domain · Good communication skills · Experience of working in agile development environment · Experience background in HealthRules Payor (Or any platform based Healthcare product) will be preferred · Assist in planning and running configuration agile sprints with the team · Design and configure Core Admin systems for processing Claims and Clinical Operations · Conduct reviews to ensure compliance to Configuration best practices and Coding standards · Provide guidance to the Configuration team · Supervises the work of Configuration Analysts in the project · Schedule and track Configuration activities in the project · Provides status updates to the Project Manager and identify & report issues and risks · Help the onshore team in preparing the contents for Sprint demo · Responsible for promotion of configuration through all environments with the help of Team members · Maintenance of the configuration gold environment and ensuring timely backups · Handle cross functional coordination with Integration, Conversion and Testing teams representing Configuration activities · Attend daily stand-up meetings and provide status of the work to the supervisorsParticipate in Program Office all hands meetings to represent Configuration track • Design and configure Core Admin systems for CAPS • Unit test the configurations • Provide support and assistance to queries raised by Testing services (SIT/UAT) and resolve issues reported • Help in promotion of configuration files through all environments • Manages the configuration documentations • Attend daily stand-up meetings and provide status of the work to the supervisors • Works under the guidance of the Configuration Lead • Healthcare knowledgeSkills:Configuration,Healthcare,PayorsAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST

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