Senior Officer, Specialist, Contact Centre, Corporate Banking, Technology and Operations
- Chennai, Tamil Nadu
- Permanent
- Full-time
- To answer all phone & email enquiries from customers on banking products, accounts and services in an effective and efficient manner
- To understand customer’s needs and provide solution / attention to them
- To fulfil customer requests, ensuring total customer satisfaction
- To demonstrate strong work commitment and work ethic
- To solicit customer feedback
- To adhere to schedule of work & be available for deployment at short notice when on standby
- Open to work shifts across Monday to Sunday (it is not 24/7).
- Minimum 3- 5 years of Banking experience.
- Experience in Indian Banking industry
- Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
- Experience in phone banking operations
- Understanding of RBI Regulations
- Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
- Excellent Communication skills, good writing skills
- Willingness to learn new product
- Experience in Indian Banking industry
- Experience in working with banking / financial institution in corporate banking, Trade, Cash & tax
- Experience in phone banking operations
- Understanding of RBI Regulations
- Working knowledge of Trade, Trade finance, Payments, collections, ITT OTT and Electronic Bank and debit cards, Account opening, and loans is an added advantage
- Graduate / Post Graduate