The Band 1 - Desktop Technician will provide day to day localremote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years' experience in Windows Desktop support. Reading error codes flashed up on the device Swapping out hardware Tracing faults using diagnostic devices and software Upgrading components Assisting the support staff of other service-providers May require some staggered shifts Will require some travel to sites Other duties may be assigned Common inventory management techniques knowledge Daily, Weekly and Monthly Reporting on IT Stock.
