Technical Records Manager

• Hybrid/Office-based – This role requires 25-30% in-person presence at our Vadodara office, based on business requirements.

• Plan, prioritize, and manage project workloads across multiple clients, ensuring seamless execution and alignment with business goals.

• Ensure project delivery meets or exceeds customer expectations in quality, speed, and reliability within defined parameters.

• Strategically allocate resources by leveraging the right expertise and capabilities across teams to effectively achieve project priorities.

• Drive continuous improvement by evaluating team performance and embedding best practices across operations.

• Evaluate internal processes and systems to ensure operational effectiveness, collaborating with training, quality, and product innovation teams to drive continuous improvement.

• Foster seamless collaboration with Engineering Services VP, Tech Managers, Reporting Team Leads, and Finance/Sales/CSM to align client priorities with business objectives and deliverables.

• Develop and mentor a high-performing team through continuous learning and professional growth opportunities.

• Foster collaboration and open communication through regular team engagements, ensuring alignment and operational efficiency

• Set clear goals, performance expectations, and accountability measures to drive continuous improvement.

• Lead recruitment and talent development strategies to align with company growth and ensure the right expertise within the team.

• Implement structured feedback processes, including performance reviews and goal setting, to enhance employee experience and productivity.

• Address performance challenges through coaching and corrective actions to maintain a high-performance culture.

• Ensure successful delivery of all contracted projects in alignment with forecasted revenue targets.

• Oversee resource allocation and optimize team efficiency to maximize billable hours and project profitability.

• Prepare and publish a monthly project report to the Engineering Services VP, highlighting key milestones, status updates, accomplishments, risks, and issues.

• Ensure the accuracy of the project resource demand plan in alignment with revenue targets and business objectives.

• External Clients

• Product Support & Innovation Team

• Commercial, IT, HR, Finance & Operation Team (Only if necessary)

• 8+ years of experience in aviation technical records and asset management, including 3+ years in a managerial role.

• Expertise in aircraft asset lifecycle management, covering lease agreements, redelivery processes, audits, and regulatory compliance.

• Proven ability to lead cross-functional teams, prioritize tasks, and manage multiple projects while ensuring compliance with aviation regulations.

• Strong experience in customer interactions, negotiations, and stakeholder management.

• Expertise in aircraft technical records, maintenance programs, airworthiness compliance, and transitions.

• Good knowledge of M&E systems like AMOS, Trax, Maintenix, and OASES.

• Experience with flydocs or similar digital records management systems preferred.

• Strong knowledge of EASA, FAA, and ICAO regulations for lease transitions and audits.

• Skilled in aircraft data migration, audits, and end-of-lease documentation management.

• Strong leadership in mentoring and developing high-performing technical records teams.

• Expertise in performance management, KPI setting, and workforce planning.

• Experienced in change management, process optimization, and system enhancements.

• Strong analytical and problem-solving skills to manage complex negotiations and technical disputes.

• Proven experience in budgeting, resource allocation, and cost control to enhance efficiency and profitability.

• Customer-centric approach with the ability to foster relationships with global clients, regulatory bodies, and industry stakeholders.

• Effective communication, decisive leadership, problem-solving, and conflict resolution. Strong delegation, innovation, negotiation, and team collaboration. High adaptability, resilience, and integrity.

• Generous leave policy, 25 annual leaves, 7 sick leaves plus maternity & paternity options.

• Inclusive medical insurance, For you, plus your spouse and up to two children.

• Group personal accident policy.

• Employee Assistance Program (EAP) and telehealth.

• Term life insuranace.

• Empowerment through ownership.

• Global networking opportunities.

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