Air Logistics Aerospace Customer Care Specialist

Bangalore, Karnataka
Permanent
Full-time

14 hours ago

It's more than a jobWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.‎Support the Aviation & Aerospace (AA) team by managing end-to-end airfreight operations (excluding billing), acting as a customer-facing point of contact, and ensuring seamless coordination and high-quality service delivery for time-sensitive shipments across a Pan India scope.How you create impact

Demonstrate strong AA industry knowledge, understanding customer needs while managing time-critical shipments
Maintain excellent knowledge of international & domestic airline routings, airports, and time zones
Ensure customer onboarding is completed in line with internal compliance processes
Deliver high standards of customer service, ensuring consistent service quality across all shipments
Execute end-to-end shipment management, including routing, service classification, and deadline adherence
Operate in a 24/7/365 environment with flexibility to support urgent operational requirements
Provide proactive customer communication, including shipment updates, delays, PODs, additional charges, and issue resolution
Ensure strict adherence to customer SOPs, maintaining accuracy and operational compliance.

What we would like you to bring

0–3 years of experience in Airfreight / Freight Forwarding (open to fresh graduates)
Act as a customer-facing point of contact, ensuring seamless coordination and service delivery
Basic understanding of air export/import operations is an advantage
Strong communication skills in English; multilingual ability is an added advantage
Willingness to work flexible shifts (24/7 operations)

What's in it for youAt Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
People-Centric Culture: Join a team where your voice matters and people genuinely care.
Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
Rewards & Recognition: Get rewarded for your passion, performance, and potential.
Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.

Who we areLogistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel

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