Job Description Context/Scope Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries. We are home to over 30,000 talented people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery or office anywhere in the world and you'll meet teams of people who are very good at what they do and who enjoy doing it. Diageo Enterprise Operations provides a wide array of both financial and business services to Diageo markets and functions around the world. Over the years the services offered have grown rapidly in terms of scale and scope, gradually moving toward higher value and more complex activities. Now, with an increased focus on standardised end-to-end process excellence, Diageo Enterprise Operation is set to drive world class productivity, business agility and growth, liberating and equipping our markets to win. Diageo Enterprise Operations model is based around 5 global locations: Budapest, Bogota, Nairobi, Manila, Bangalore. Each of these centres has Sell to Cash Service Delivery team focused on delivering the STC Service to specific countries within the E2E Commercial Tower. The Process Excellence Accounts Receivable and Cash Applications Stream is part of the Sell to Cash (STC) process. It ensures proper operation of processes from incoming fund allocation on customer ledger, customer ledger maintenance, credit blocked order release to dispute management and reporting. Dimensions of the role STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base. The role involves performing credit release, accounts receivable, clearing and billing tasks for one or more markets. Purpose Of Role Provide world class support for the Customer Experience Team to ensure all orders, credit and debit notes are billed in time, incoming cash is timely allocated from bank account to customer ledger and within customer ledger, credit blocked orders are released with appropriate approvals, write offs and GL reconciliations happen in a timely manner with appropriate approvals. Required Capabilities Accuracy, attention to detail Ability to communicate clearly in English Knowledge of or ability to learn STC process and systems Understands and complies to controls in own area Ability to effectively prioritise and deliver on promises Proactive, solution-focused mind-set and positive 'can do' attitude Ability to take ownership for standardization, automation Ability to work in often pressurized environment Receptive to feedback and is willing to learn from mistakes Active team player Worker Type Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : Job Posting Start Date 2024-03-14
