Service and product delivery Support - Delivers a range of customer-focused library services within agreed corporate procedures, to a high standard Maintenance of accurate records across a range of relevant systems (e.g. Library Management System) Logistical coordination and delivery of internal and external activities/ events both physical and virtual, ensuring they run smoothly and efficiently. Digital skills will be necessary for this role and these include technical skills like ability to use systems and applications, but also soft skills like social media usage and presentation skills to deliver webinars or events on online platforms with confidence. Influencing skills to persuade, negotiate and increase sales of the library membership offer. Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times. Ensures that library machines, and computers are running properly - Familiar with common operating systems and networks, has problem solving and analytical skills to ensure efficiency Participate in outreach events to promote literature, memberships and lifelong learning. Coordinates with Finance and Procurement teams to oversee daily, weekly and monthly financial transactions, manage record keeping and bank related queries for POS, transaction reversal and manages all other related processes and office administration with at least basic MS Excel skills. Prepares weekly and monthly reports. Minimum/essential 1 year or more relevant work experience preferably in a customer service environment with experience in managing customer relationship Knowledge of Library Management Systems (KOHA) or equivalent Experience delivering events Experience working with young people and / or diverse audiences, including children Knowledge of mainstream literature and/ or educational and cultural resources around English language and the Arts
