Dialer Manager-Cross Sell eBranch
IDFC FIRST Bank
- Thane, Maharashtra
- Permanent
- Full-time
- Manage daily outbound call center dialer functionality end to end and real time.
- Manage the dialer application and upload of database.
- Monitor and churn the database tables as per the connectivity delivered in a specific campaign.
- Control Idle time and call drop offs by understanding pacing ratios
- Responsible to manage telecom lines, recommend and switch lines between GSM, PRI & SIP to increase the connectivity.