Process Associate - Banking and Capital Markets

Genpact

Noida, Uttar Pradesh
Permanent
Full-time

2 months ago

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting applications for the role of Process associate, Banking & Lending ServicesResponsibilities

Effectively analyze and comprehend the remediation need in Customer financial history by using various applications.
Ability to work and operate in a high volume and tight timeline environment to meet Service Level Agreements.
Taking care of Client Workflows effectively
Escalation management operations for better client relationship & experience
Identifying improvement areas & implementing measures to maximize customer satisfaction levels.

Qualifications we seek in you!
Minimum Qualifications / Skills

BCOM
BBA
MBA - Finance

Preferred Qualifications/ Skills

Preferred experience with basic banking knowledge and MS Office Knowledge
Voice Level: 4A level
Should be willing to work overtime and work on weekends.
Good analytical skills and strong customer focus.
Good interpersonal skills and ability to work independently.
Demonstrated ability to work with limited supervision.
Candidates should be open to working on weekends.
Candidate should be ready to stretch beyond shift hours to complete the volumes (Same day TAT driven process)
Candidate should not have any long leave planned for entire project duration / first 6 months.
Basic Communication skills (Writing Emails)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact

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