DesignationASSOCIATE GENERAL MANAGERNo. of Positions1Experience7-12 YearsSkill (Primary)Cloud Services-SERVICENOW-FUNCTIONAL CONSULTANTQualificationB-TechJob Description (Posting).Job Description: SACM / ITOMFunctional Minimum of 5 years of relevant recent experience Strong understanding of ITSM best-practice processes, with Configuration Management and Asset Management experience Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment Experience leading technical functional discussions to implement Asset & Configuration modules in ITSM Tools End to End process implementation for SACM Conduct workshops for our customers to understand the requirements Knowledge of GBP Process and demonstrate all GBP features to the client Document the customer requirements and provide the best possible solution Agree the final implementation approach with the customer and liase with the technical team to configure in the tool Prepare the test cases and review them with the client Document all the requirements formally and share with the client Impart trainings to the customer and its stakeholders Conduct UAT and share the UAT resultsPreferred Requirements ITIL v3 Foundation certification ITIL Intermediate Asset CMDB Architecture solution experienceServiceNow administration experienceTechnical As a technical consultant focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Discovery Solutions utilizing the ServiceNow Discovery Module. ServiceNow configuration Design the workflows in the tool as designed by the Functional Consultants Demonstrate the technical capabilities of the tool to the customer Run SNOW Discovery and validate the results Troubleshoot the discovery issues and complete the RCA for any deviations Document the pre-requisites for Integration methodologies Work along with the steady state team and help them troubleshoot any issues Set up the discovery for the client and handover to the delivery teams with proper documentation Expertise on ServiceNow tool, discovery, Service mapping, Orchestration. play a key role during the planning stage of enhancing auto-discovered configuration data that makes up a Service. understand business service architecture and translate them into technical specifications for Service Map implementation experience in CMDB implementation using Service Now platform. Experience in designing, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data Experience in building CMDB health Dashboard and custom reporting Installation/Configuration and implementation of the discovery tool Strong troubleshooting skills, reading logs, solving complex workflow issues Writing maintainable code as per best coding practices Experience in Implementing discovery solutions for multiple customers. Experience in Writing custom patterns for discovering custom/in-house applications Experience in Scripting and solutions to expand the ServiceNow Discovery module Knowledge of scripting language Experience in building custom integration using adapters, custom connectors. Candidate should lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow Service Mapping. Candidate should have experience in Coding, Test Scripts and Configuration for ServiceNow Service Mapping along with ability to configure ServiceNow MID Servers in customer environments. Candidate should have experience in Developing Customized Patterns for Discovery/Service Mapping. Candidate should have experience in Delivering technical workshops on Service Mapping, Discovery, integration with full knowledge of CMDB/AMDB Lifecycle. Candidate can clearly Articulate the ServiceNow CMDB Classes for Asset and Configurat
