Associate, Big Data SRE Specialist, Enterprise Data
- Hyderabad, Telangana
- Permanent
- Full-time
- Ensure technical assurance in significant projects, for the delivery of quality technical deliverables
- Well versed with ITIL Concepts - Incident, Problem, change and Release Management
- Knowledge management Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client’s incident management process
- Escalate incident and event tickets to Level2 teams within defined SLA in compliance to client’s incident management process
- Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution
- Provide trend analysis and root cause analysis on recurring incidents and defects
- Review and plan continuous improvements to ensure smooth running of the applications
- Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.)
- Build and update knowledge base from incident and problem tickets
- Must comply with client’s standards such as the System Development Life Cycle (SDLC), IT security policies, best practices, procedures & guidelines
- Minimum 6+ years proven working experience
- Must have good understanding of ETL /Big Data Platform
- Hand on experience on Spark, Hive, Pyspark, Python, Hadoop/Cloudera
- Any Cloud Storage platform
- Data management/processing/governance tools experience
- Awareness of Agile Frameworks and JIRA
- Familiar with prod support role and should be ready to work in 24/7 support with rotational shifts
- Master’s or bachelor's degree in computer science or a related field