Workspace Delivery Coordinator
Jones Lang LaSalle
- Mumbai, Maharashtra
- Permanent
- Full-time
- Commitment to deliver the best level of service every time through obsessive level of attention to detail
- Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs
- Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback
- Functional operational control to deliver excellence every time
- Managing Soft services related operations
- Interfacing with the pest control for carrying out the pest control activities at the facility.
- Interacting with the Housekeeping vendor, collecting all documents from the vendor for compliance audit
- Taking facility rounds and find out snags and raising tickets for the same
- Preparing the Daily/Weekly and Monthly reports
- Ownership of the Day to day administration, including reports generation of the stocks tracker.
- Follow up and close the tickets logged
- Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions
- Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
- Involve in Vendor staff Training & Development.
- Implement service tasks, procedures and policies and measure performance
- Provide comprehensive workspace management for the office premises
- Be able to resolve problems or improve operations
- Implementation of service task, procedures, and policies
- Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
- Report building incident following with set escalation channels with measures and solutions
- Coordinate, manage and oversee vendors to perform a wide range of workspace-related services
- Work with all related parties on timely delivery of all services
- When necessary, raise risks to Workspace Experience Site Lead for further investigation
- Continuous Improvement implementation
- Cost saving mind-set that drives value for service as every level
- Conduct data analysis report when necessary
- Hospitality / IFM experience of 2 + years or Freshers with Degree/Diploma in Hotel Management or related field.
- Added benefit would be experience specifically in Housekeeping, detail oriented with good eye for detail
- Good verbal and written communication skills as well as presentation skills
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
- Strong analytical, organization and administration skills
- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Has a natural hospitality-orientated communications acumen
- Ability to interact with a wide range of client staff, including senior levels
- Ability to manage conflict and balance between client and firm requirements
- Has a customer service oriented attitude
- Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
- Excellent planning & organizational skills to prioritize work and meet tight deadlines
- Proven ability to manage multiple and complex operational matters on a daily basis
- Capacity to deal with ambiguity and solve complex problems effectively
- Analytical, proven ability to solve problems using a quantitative approach
- Proven ability to employ holistic approaches and looks at long term solutions
- Natural communicator who enjoys engaging at all levels
- Self-motivated and confident
- Exhibits honesty & trustworthiness
- Open to new ideas & willing to challenge status quo
- Works well with diverse teams from various countries/cultures
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...Location:On-site –Mumbai, MHIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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