Should have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests.Also responsible for highlighting short/medium/long-term issues to the General Manager / MD and helping formulate solutions.The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES:- Taking Care of the Mudhouse project that is 100mts away from main Paatlidun campus.- Ensuring 100% guest satisfaction.Fully responsible for all aspects of all departments.Support and work with all Head of Departments in all aspects ofrunning this hotel.Ensure the premises are in operative condition as per thecategory of the unit to receive & serve the guests.Overlook Front office and Food & beverage operation on dailybasis .Conduct regular operations team meetings with all the HOD daily/ weekly to discuss routine operational matters, sales targets,GSTS feedback action taken for service recovery, and any staffissues. Minutes of the meeting are to be sent toGM/Management.Ensure SOP implementation in all departments and check thesame during routine operational checks. Consultant /GM guidanceis to be taken wherever required.Monitor the purchase/indent / requestions of each department,the accounts receivable (collection from debtors) and theaccounts payable (payable to the vendors/suppliers, etc).Closely working with head of department ,inspecting the stores(F & B / Kitchen / Housekeeping / Security) to check the stock inhand (quality, par stock levels, expiry, etc) with the F & BManager and chef.Dealing with Suppliers / Vendors for quality products involvingthe Purchase Manager and providing performance assessment of vendors every quarter to HOPurchase.Inspecting all departments for SOP implementation.Inspecting all arrival rooms and guest areas for their upkeep andmaintenance.Inspecting all departments with their respective Managers forcleanliness, ambience, service readiness, staff grooming &hospitality culture.Monitor the co-ordination between all departments for smooth & efficient operations.Assessing and reviewing customer satisfaction and servicerecovery process.Meet all dept. heads to review & train the staff to upkeep thehuman capital.Identifying staff learning needs and assisting with developmentProviding timely and constructive feedback to all direct reportsas and when required either formally or informally.Conduct weekly / Daily meetings with Head of department forday to day operation and plan of action.Monitor and maintain operation & overhead costs to maintainmaximum revenue for the organization.Be available on call 24 hours a day to resolve any urgentproblems or emergencies.Responsible for the overall management of the operation of thehotel.Responsible to adopt long working hours and break shifts as andwhen required in operation.Any other duties assigned.REPORTS TO: General Manager / ManagementPREREQUISITES:Excellent revenue management skills with experience in budgets, P&Ls, and forecasting. Working with colleagues to share skills, knowledge, resources, and networks. Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation.EDUCATION:A degree or Diploma in Hospitality Management is an asset for Graduates with a bachelor’s degree and/or diploma in hotel or another related field.Computer Knowledge, MS Office. Experience in Property ManagementSoftware and Revenue Management Systems is desired.EXPERIENCE:Minimum 7+ years’ work experience in a 5 Star Hotel as aDeputy Manager, Asst. Operations Manager or Hotel Manager.Place of work: UttarakhandSalary: 80k/month to 1 lakh , Negotiableinterested candidates can send resume via mail shilpa@educohire.com
