Job Description :Automobile TechnicianAbout the Company:Our client is a leading Indian multinational ride-sharing company with operations in various business verticals, including financial services and cloud kitchens.Role: Automobile TechnicianResponsibilities:
Customer Handling
Greet and assist customers with professionalism and courtesy
Verify service requests and capture customer feedback
Communicate repair updates to customers
Diagnosis
Analyze and diagnose scooters for necessary repairs
Update diagnosis reports in the Workshop Management System
Perform and inspect vehicle repairs based on customer requirements
System Handling
Track customer complaints and update the system in real-time
Operate Workshop Management System and ensure adherence
Update operational status and ETA in CRM and WMS systems
Check scooter health for deep diagnosis in Telematics Command Centre
Technical Repairs
Possess comprehensive knowledge of OLA Scooter
Perform repair and replacement of scooter parts
Stay updated on OLA technical curriculum and EV news
Process and Operational
Adhere to processes at the Experience Centre
Manage invoicing and payment collections
Ensure service bays are well-maintained
Parts Operation
Audit inventory and maintain accuracy between system and physical inventory
Perform GRN and manage inventory at the Experience Centre
Handle warranty part reverse logistics to the main workshop
Safety and Compliance
Wear uniform and protective gear during scooter repairs
