Day Shift Customer Support || Inbound Calls

• Handle inbound calls efficiently and professionally

• Provide accurate, valid, and complete information by using the right tools and resources

• Identify candidate's issues and resolve them on time or escalate when necessary

• Maintain detailed records of candidate interactions in excel.

• Prepare daily, weekly, and monthly MIS reports in Excel

• Hybrid (New Alipore , Kolkata) – Candidate must work from the office 2 days a week

• Out of Location(Work from Home Mode)

• Bachelor's degree in any field

• Good communication skills required
• Freshers or candidates with up to 1 year of BPO Or tele calling experience will be preferred.

• Must have laptop or desktop with 8 GB RAM

• Must have stable wifi/ network connection

2COMS