Senior Technical Support Analyst
- Gurgaon, Haryana
- Permanent
- Full-time
- Provide L2/L3 production support for Broadridge's Regulatory Reporting platform, ensuring high availability and stability of the system.
- Investigate, triage, and resolve application issues and data discrepancies across front-to-back systems.
- Work directly with Broadridge product teams as needed to escalate and resolve platform-specific issues.
- Act as the subject matter expert (SME) for the platform within the support team.
- Monitor daily reporting workflows, scheduled tasks, and regulatory submissions.
- Support monthly/quarterly release cycles, including validation and post-deployment checks.
- Collaborate with end-users, business analysts, and infrastructure teams for root cause analysis and continuous improvement.
- Maintain detailed runbooks, SOPs, and knowledge articles specific to the Broadridge platform.
- 5+ years of technology/application support experience in financial services.
- Mandatory: Hands-on experience with Broadridge Regulatory Reporting platform (e.g., RegPro, RRD, or equivalent Broadridge solutions).
- Strong analytical and troubleshooting skills with exposure to SQL, Unix/Linux, and log analysis.
- Knowledge of trade lifecycle, regulatory reporting frameworks (e.g., EMIR, MiFID II, SFTR), and data reconciliation workflows.
- Experience in working under ITIL-based processes (incident, problem, change management).
- Excellent stakeholder communication and incident management skills.
- Familiarity with DevOps tools, job schedulers (e.g., Control-M), and monitoring platforms (e.g., AppDynamics, Splunk). • Prior experience working in a global support model with shift-based or on-call rotations.