Duty Manager
- Sriperumbudur, Tamil Nadu Chennai, Tamil Nadu
- Permanent
- Full-time
- Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Mercure Chennai Sriperumbudur.
- Responsible for Reception, Concierge operations, Hospitality and Cashier.
- Liaise with different departments for smooth and coordinated work.
- Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
- Ensure to interact with the guests & enable the team to understand guest requirements.
- Adhere to the Standard Operating Procedures & policies.
- Check outstanding of in-house guests on a daily basis.
- To check whether the following records are kept in order and up to date.
- “C” forms
- Reception / Information Log Book
- Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
- Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
- Ensure that newspapers and parcels are delivered in the rooms without delay.
- To be readily available at all times to deal with problems or complaints.
- Ensure effective and speedy check-in & check-out facilities.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
- Conduct briefing for all associate team members.
- Diploma in Tourism / Hospitality Management
- Minimum 1-2 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
- Strong leadership, interpersonal and training skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder