Senior Executive - Financial Services
Capita
- Mumbai, Maharashtra
- Permanent
- Full-time
More experienced Advisors may coach others and support the resolution of escalated complaints in
accordance with
business, policy and legal
requirementsJob title: Senior Executive - Financial ServicesJob Description: Provides a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported Uses online systems to accurately document customer account information, adhering to data privacy legislation. Ensures regulatory compliance In the case of collections activity, determines reason for customer payment delinquency and obtains payment commitment., More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business areaLocation: Mumbai, IndiaTime Type: Full timeContract Type: Permanent