HR Service Desk Analyst

ARA Resources

Pune, Maharashtra
Rs. 3,00,000-5,50,000 per year
Permanent
Full-time

2 months ago

Job DescriptionAbout The Company:ARA’s Client is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers.The Role:Looking for a qualified HR service desk associate to join our team. Who will be responsible for leading our support team to provide excellent customer service and resolve all technical issues and queries.Key Responsibilities:

Ability to answer to queries related to payroll
Ensure customer service is timely and accurate on a daily basis
Setting customer service standards
Contribute to improving customer support by actively responding to queries and handling complaints
Establish best practices through the entire technical support process
Follow up with customers to identify areas of improvement
Develop daily, weekly and monthly reports on help desk team’s productivity

Skills Required:

0-2 years of proven work experience as a HR Service desk associate
Hands on experience with help desk .
Solid technical background with an ability to give instructions to a non-technical audience.
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Team management skills

Qualifications & Experience:MBA in HR0-2 yearsRequired Skills ADP, Workday, US Payroll, Canada payroll, Payroll processingEducational Qualification Any GraduateFeb 16, 2024Pay Rate300000 - 550000 INR Per Annum0 - 5 Years Exp.5 Vacancies

ARA Resources

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