Process Associate - Cash Application
Genpact
- Jaipur, Rajasthan
- Permanent
- Full-time
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.
Inviting applications for the role of a Process Associate/Process Developer - Cash Application
We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions
Responsibilities
- Premium application, reinstatement, renewal of payment received from policy holders
- Backdate and cancellation of polices in case of payment made by policy holder get bounce
- Respond to email /phone queries related to disputed cases
- Research and analyze the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
- See opportunities and recommend solutions for process and automation improvements
- Daily reporting of individual portfolios to track and monitor the past dues and pending items
- Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
- Work as a teammate to process any adhoc request in a timely manner.
- Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
- Call out problems to senior staff members and or management as appropriate.
Minimum qualifications
- B.Com
- Freshers are eligible
- Excellent English interpersonal skills
- Prior cash application experience!
- MS Excel knowledge
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.