This inclusive employer is a member of myGwork - the largest global platform for the LGBTQ+ business community. Job Title Trading Services Analyst French/English Job Description Trading Services Analyst Trading Services Analyst - An opportunity to learn about global markets and understand client sentiments as you learn from an ambitious and efficient global team everyday. So, who are we Hello, we're IG Group. No, not Instagram - though we're a pretty big deal ourselves. We're a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part We've snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences. We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love. Did we mention we have offices in 18 countries Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let's innovate together! Your role in the team Your role will be to help deliver world-class and industry leading support to our global client base across various communication channels. You don't need a background in finance to apply; we're looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets. This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused trading environment. We are looking for a culture fit, the company prides itself of a vibrant and fun working culture that offers an enjoyable work environment to pursue productivity. What You'll Do Providing support across all channels like phone calls, emails, web chats and social media platforms Addressing queries from our international client base on all of our products (i.e. CFD, Spread bet, Share dealing etc.) and multiple trading platforms. Investigate trade related queries from rejected orders, trading related charges and stops & limits execution. Perform administrative tasks for clients across a range of areas, including a fair amount of payment related queries, generating tax statements, reactivating accounts and transfers of accounts into IG. Provide first line technical support for IT related issues both for our platform and charts. Interact with our non-client facing departments in order to resolve client queries and provide accurate service. Who We're Looking For You're curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You're also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you. We don't fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let's raise the bar together. What You'll Need For This Role A degree-level education (any subject) Experience of working in a customer facing role (Preferable) Fluency in English (verbal and written) Additional languages at business level advantageous Flexibility to operate in 24/7 work environment Excellent interpersonal and communication skills A logical and analytical approach to problem solving Confident to employ basic math's skills, particularly mental arithmetic Strong team player and time management skills Literacy in MS Office Can handle an administrative role An interest in finding solutions for operational inefficiencies. How You'll Grow When you join IG Group, we want you to have more than a job - we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we'll support you all the way. And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world's best trading experience. We'd love to have you along for the ride. The Perks It really is more than a job. We'll recognise your talent and make sure that you can still have a life - at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off the list goes on. Stable employment conditions with attractive remuneration Excellent work location and atmosphere in working place Comprehensive social benefit package as well as training and development Flexible work arrangements - we work in hybrid working framework Home office equipment reimbursement 2 additional days off a year for voluntary work & 1 additional day off to celebrate your Birthday ????Free lunch, fresh fruits and coffee/hot drinks & Free shuttle service to the nearest metro station Games: Foosball, ping-pong table and board games. Where you'll work We follow a hybrid working model; we reckon it's the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you'll be welcomed into a diverse and inclusive workforce with a lot of creative energy. Ask our employees what their favourite thing is about working at IG, and you'll hear an echo of 'our culture'! That's because you can come to work as your authentic self. The things that make you, you - like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity - can bring a fresh perspective or new skill to our business. That's why we welcome people from various walks of life; and anyone who wants to help us realise our vision and strategy. So, if you're keen to connect with our values, and lead the charge on innovation, you know what to do. Apply now Number of openings 1
