Technical Support ConsultantResponsibilities:· Modify and build application and content configuration.· Interact with customers to help troubleshoot and resolve product issues in the areas of system configuration/setup, product functionality and bugs/enhancements.· Document issues and customer requests, following standard operating procedures and meeting SLAs.· Explain and demonstrate application issues to product and solutions teams and convey customer requests.· Communicate with solution management teams to improve on current design or to identify potential problems.· Develop training content for customers and support team members.· Mentor junior team members.· Work with members from other teams to analyze the clinical impact of software issues and enhancements.Skills:· US Healthcare domain knowledge with healthcare application implementation or support experience.· Understanding of healthcare related application, HIT terminology, patient care environments.· Excellent problem-solving, troubleshooting, debugging, and strong customer support skills with strong desire and determination to resolve complex issues.· Able to prioritize and recognize the impact of the issue on patient care.· Excellent organizational, verbal and written communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.· Self-driven and a fast learner in a demanding environment.Good to Have:· Experience with HL7, MLM, ServiceNow.· Basic understanding of Azure environments.· Knowledge of configuring and using one or more Sunrise applications or components.· Basic understanding of databases and writing SQL query statements to troubleshoot issues.Experience:· Minimum 5 years’ experience in supporting hospital/healthcare software, or hospital experience as a clinician, registered nurse, or a clinical pharmacist.Experience with SQL, HL7, MLM, and Azure would be desirable.Qualification:· Degree in healthcare or healthcare admissions and financials, Nursing, Pharmacy, Nursing Informatics or combination of equivalent skills and experience in information technology or Computer Science EngineeringWork Arrangements:· Standard work week or as defined by business requirements.· Rotational shift covering U.S. daytime hours with shift allowance.· Can work remotely or in a standard office environment.· Able and willing to work after-hours, on-call and/or holidays.
