RB - Affluent Business:NRI - Product specialist
- Mumbai, Maharashtra
- Permanent
- Full-time
Department RB-Affluent Business - NRI No. of Positions 1
Location CO - Mumbai Reporting Authority Job Name AVP
Job Description This role is responsible for assisting the activity of defining the process changes/new process initiatives/process improvement activities on various systems used for NRI customer onboarding & periodic updation activities.Key Responsibilities include:
1. NRI Product Management and Enhancement
2. Process Review and Enhancement to ensure operational efficiency
3. Provide response to queries & Complaint Management within TAT
4. Ensuring adherence to regulatory and internal guidelines in close coordination with key monitoring stakeholders viz Compliance, Risk, Audit etc.
5. Managing desk who are handing NRI queries received from branches/operations units
6. Maintain MIS of queries, analyse the same and work towards reduction of queries
7. End to end handing of complaints received from various channels along with RCA analysis & timely closures.
8. Charge and service management
9. Training and Development
Key Relationships (Internal or External Stakeholders) Internal Stakeholders: Operation, IT, Various Product Teams, Marketing, Compliance, Risk, FCMD, Branch, RM,Process Quality, Phone Banking Unit, Central Email Unit, ProjectsExternal Stakeholders : Vendors, Partners
Major Competencies Required Analytical skills, Inter personal skills, Logical reasoning skills . Knowledge of NRI process will be a plus point
Academic Qualifications / Nature of Relevant Work Experience Required Graduate with atleast 5 years of work experience in Banking Industry. Experience in NRI Product will be preferred. Application and process testing experience will be preferredSkills:Refer to the Job DescriptionAbout Company:Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses