Technical Support Engineer IRC269542

Hyderabad, Telangana
Permanent
Full-time

2 months ago

DescriptionGlobalLogic is looking for Associate Lead who plays a key role in managing day-to-day team operations while supporting project execution and delivery. This role involves both hands-on contribution and leadership responsibilities to ensure high-quality outcomes and team performance.Requirements

Required Areas : 24×7, 365 days Flexibility, Team management, Strong communication skills, Interpersonal skills, Documentation, Client coordination, Metrics, Dashboards.
Required skills: SLA (Service level agreement), TAT (Turnaround time), ETA, RCA (Root cause analysis), Reports, Targets, EVAL’s, KPI, KRA, Quality, Productivity, Absenteeism, Shrinkage, Attrition, Performance analysis, Quality audits, Quality feedbacks, Pilot project exposure.

Should have a minimum 1 yr experience with customer support and handling Foreign languages editors is an added advantageJob responsibilities

Able to lead a team of 20 members

Should be able to flexible in working 24X7 model
Conduct briefings and team meetings for status updates, new product information, policy and procedure change, etc
Monitor associate escalations, coach and provide constructive feedback on performance to individuals on a regular basis
Mentor & groom resources as per career growth options
Do 1-1 with team members regarding performance parameters, self-appraisal, quarterly appraisal of the team members based on stack ranking.

Drive the team towards business goals as per SLAs (Service Level Agreements) defined by the client (SLAs might be linked to Quality, Productivity (individual), Production (team), shrinkage, time spent on tools, TAT, etc.)
Maintain, create and check the daily process reports
Check the daily tasks and prioritize as per requirements
Assign work to the team and follow up
Identify key challenges for the assigned task on daily basis and come up with solutions
Devise strategies to ensure the project timeline is on track
Identify team goals and evaluate team progress.
Good with Analytical thinking
Basic Knowledge of MS Excel, Powerpoint & Spreadsheets

What we offerCulture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.About GlobalLogicGlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

GlobalLogic

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