Lead Engineer - Customer Success

Pune, Maharashtra
Permanent
Full-time

21 days ago

Job Summary InformationFunction:Open Blue Product onboardingSub-Function:Open Blue project execution which includes design engineering, installation, configuration and commissioningJob Purpose:Lead Engineer is responsible for managing project execution which includes Solutioning, provisioning, detailed site engineering, installation, configuration and commissioning of Open Blue products with high quality and customer satisfaction.Job Level Summary InformationScope/RevenueThe candidate will work with the OB Customer Success, Onboarding team to perform Solutioning, provisioning, detailed site engineering, installation, configuration and commissioning of Open Blue products.This also may include representing Johnson Control’s at customer locations to conduct installation & training.Direct Revenue (P&L) or Indirect Revenue ScopeResponsible for activities that directly relate to Customer Success revenue.Impact (far reaching are the decisions made that influences the organization :This position is to support a broader Johnson Controls Open Blue Products/solutions, driving significant organic revenue and operating efficiency for JCI.Knowledge:

In depth understanding of Building Management System (BMS)

Good knowledge of HVAC systems such as Chilled Water System, Chillers, Cooling Towers, Primary & Secondary pumping systems, Hot Water System, Boilers, Different types of AHUs, FCUs, VAV etc.

Knowledge of communication protocol like BACnet, MODBUS etc.

Project managements, customer communication

Knowledge of Johnson Controls Metasys Building Management System (Preferred)

Basic understanding of IT OT, cloud based analytics tools/solutions (Preferred).

Problem Solving:

Technical acumen for HVAC equipment (AHU, VAV , FCU , Chillers, Cooling Tower) & Control system (Building Automation System)

People/Function Management:Adept at building and maintaining customer relationships amongst a diverse set of stakeholders. Must be customer focused and representation themselves independently with minimal on site supervisionSupervision Received:Ability to work under minimal supervision and exercise independent judgment. Will be managed and mentored by on team leader.Customer Focus:

Position will require interfacing with Branch team, DS team, and customer technical teams at times.

Ability to create and maintain productive relationships with technical and non-technical stakeholders.

Demonstrate technical acumen in order to gain credibility amongst key internal stakeholders.

Interpersonal Skills:Comfort in presenting to and speaking with mid managementPreferred Education:Bachelor Degree in EngineeringMinimum Preference Experience:Minimum 6-9 years’ experience in the field of BMS & EMSTravel Requirements:10-20% travel may require to support new customer deployments and integration.Essential Job Responsibilities(Specify major job functions and the percentage of time spent on each, do not list occasional duties that consume 10% of the job unless it is an Essential job function, the total percentage cannot exceed 100%) List job duties in order of importance.Major Responsibilities% of time

Ensure project inputs are thoroughly reviewed and understood the requirement before commencing the work. Review project inputs such as BMS database or I/O point list, control drawings, mechanical drawings, SLDs, functional descriptions diagrams (FDD) / sequence of operations (SOO) etc.

Prepare Solution document, detailed site engineering and design documents which

includes-Space ontology, Meter list, equipment list, data point list, equipment to equipmentrelationship, equipment to space relationship, meter to space & equipment relationship,

Identify and prepare the list of global fault detection & diagnostics (FDD) rules.

Identify & build the custom FDD rule equations based on the site requirement

Configuration of all types of energy meters, mechanical equipment installed in building

Configure building operating schedule, global points, threshold values, degree days & users

Install & configure hardware (Open Blue Bridge/Gateways)

Commissioning of cloud based Open Blue products

Assist technical estimation

Drive project management disciplines, responsible to ensure that projects are executed within agreed scope, schedule and budget to meet the customer requirements. Maintain all project standards & quality of the deliverables

Responsible for key operational parameters for all the projects of the area

Troubleshooting issues

Customer Support

Work across internal business units and maintain working relationships with all internal stakeholder

Johnson Controls

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