1. Hands-on experience in installing containerized ITSM applications including incident, change, problem, change management, asset and CMDB, Helix dashboards and reports, AND DWP application. 2. Experience in ITSM upgrades, preferably from monolithic ITSM versions to containerized ITSM versions. 3. High level knowledge or hands-on experience in Redhat OpenShift is a plus. 4. Experience in manual data migration and automated data migration tools (familiarity with BMC data migrator is a plus) 5. Experience in ITSM configuration and custom workflow development using developer studio 6. experience in building integration interfaces and Pentaho (spoon) jobs. 7. Experience with the DWP (configuring/building service catalog services)