EPMS REMOTE SUPPORT SPECIALIST
Schneider Electric
- Bangalore, Karnataka
- Permanent
- Full-time
- Bachelors or master's degree in engineering or equivalent from a recognized university. Training in buildings management system or electrical distribution system is plus
- Minimum 3 years of experience with electrical system engineering, service, fault finding or commissioning.
- Experience and practical knowledge on Power monitoring systems, energy meters, protective relays, circuit breakers etc..
- Knowledge through theory and on-site experience with LV Electrical Power networks
- Experience with SCADA or equivalent systems, Configuration tools and HMI
- Experience in On-site or remote advanced technical support for connectivity/system configuration issues(mandatory)
- Knowledge of digital power metering systems, SE Powerlogic preferred
- SQL database querying and programming
- Sound technical knowledge and capability around IT networking and computer systems, including MS Server operating system installation and configuration
- Experience communicating technical concepts to internal or external customers, both verbally and in writing.
- Attention to detail, self-starter, proactive, keen to learn, good communication skills and result oriented. Able to work under pressure and with deadlines.
- Able to work with people from a wide variety of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel
- Able to work across borders inside a global community of experts, involving online tools and expertise repository
- Complete EPMS onboarding to CSH team, including scope, SLA, tools, reporting, training on site team (with support from DE hub manager and account team)
- Troubleshot customer queries with optimal resolution.
- Confirm request is covered within customer agreement
- Remote connect to customer PME /SCADA/Equivalent system (If available), troubleshoot, resolve or institute workaround where possible
- Escalate to field services and initiate engineer site dispatch if necessary.
- Close or reassign cases based on SLA with customer.
- Update customer on action taken and confirm satisfaction
- For each case registered, document actions taken in the work order management system precisely
- Adhere to team documentation and data management process 100%
- Use existing knowledge base and other resources to assist in fault finding and resolution
- Update knowledge base and/or team resources with site or contract specific information, best practices etc based on interactions
- Ensure shift handover process is followed correctly and open cases are transferred to peers as per the team's process.
- Ensure training is completed in accordance with your employee development plan
- Provide in house training/ knowledge share sessions for BA team based on learning.
- Identify and implement system improvements.
- Initiate your own training to maintain a thorough knowledge of the Schneider Electric and associated tools and resources, and customer specific tools and resources
- Be a self-learner and drive the initiative.
- Bachelors or master's degree in engineering or equivalent from a recognized university. Training in buildings management system or electrical distribution system is plus
- Minimum 3 years of experience with electrical system engineering, service, fault finding or commissioning.
- Experience and practical knowledge on Power monitoring systems, energy meters, protective relays, circuit breakers etc..
- Knowledge through theory and on-site experience with LV Electrical Power networks
- Experience with SCADA or equivalent systems, Configuration tools and HMI
- Experience in On-site or remote advanced technical support for connectivity/system configuration issues(mandatory)
- Knowledge of digital power metering systems, SE Powerlogic preferred
- SQL database querying and programming
- Sound technical knowledge and capability around IT networking and computer systems, including MS Server operating system installation and configuration
- Experience communicating technical concepts to internal or external customers, both verbally and in writing.
- Attention to detail, self-starter, proactive, keen to learn, good communication skills and result oriented. Able to work under pressure and with deadlines.
- Able to work with people from a wide variety of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel
- Able to work across borders inside a global community of experts, involving online tools and expertise repository
Req: 008VA9