Operations Executive
- Indore, Madhya Pradesh
- Permanent
- Full-time
2.Team Management: Supervise shift staff, including loaders and supervisors, ensuring adherence to operational workflows and Standard Operating Procedures (SOPs).
3.Exception Handling: Manage and resolve exception cases, including misconnections and delays, while coordinating with relevant teams for timely communication.
4.Performance Monitoring: Track key performance indicators such as stock lying at the hub (SLAH) and adherence to network timelines, taking corrective actions as needed.
5.Documentation Oversight: Ensure accurate completion of paperwork and regulatory clearances for all inbound and outbound shipments during the shift.
6.Resource Planning: Plan and ensure the availability of sufficient vehicles and manpower for efficient operations during the shift.
7.Staff Training and Development: Conduct daily briefings and facilitate training for staff to enhance operational efficiency and capability building.
8.Communication Management: Handle internal and external communications related to operations and provide timely updates to management on shift activitiesKey Performance Indicators:Sr. No.Key Result AreasKey Performance Indicators (KPIs)1Service Quality and ExcellencePercentage of timely connectivity of inbound loads to PUD/DCs; adherence to SOPs (measured by the number of non-compliances); number of instances of misroutes and misconnections2Network HealthNumber of instances of delays in departure schedules; percentage connectivity of shipments picked up within cutoff times to scheduled network runs3Operational EfficiencyPercentage of stock lying at hub (SLAH); timely completion of documentation and regulatory clearances4Exception ManagementNumber of exception cases successfully resolved within the shift; average resolution time for exceptions5Team Performance and EngagementEmployee attrition rate; adherence to performance management system timelines and guidelines; results from staff training and development initiatives6Resource ManagementAvailability of vehicles during the shift; efficiency in vehicle placement and loading operations