Field Service Engineer - Hyderabad

• Provide support to the installations;
• Educate users and conduct demonstrations of LivaNova products;
• Perform and keeping track of annual preventative maintenance on all equipment under contract in own territory
• Resolve repairs using remote access software and the internet;
• Provide field-based technical advice and assistance to LivaNova employees and customers;
• Repair, troubleshoot, and salvage damaged databases either at customer site or remotely;
• Support new medical device connections and interfaces; obtain manufacturing specifications, download actual data stream, and advise programmers on required data point collection based on customer requests;
• Troubleshoot customer owned equipment (computers) in relation to problems that arise following installation of software products;
• Work with multiple customer department disciplines to ensure all customer expectations are met following the installation;
• Train customers on the appropriate use of the equipment and software;
• Develop FAQ documentation for LivaNova employees and customers;
• Provide input to in-house groups with regards to product performance issues, technical troubleshooting tips, product improvement recommendations, etc;
• Act as backup support to other Field Service Engineers as needed;
• Initiate self-development to maintain proficiency on LivaNova products, changes in technologies and applicable regulatory requirements;
• Be responsible and accountable for all assigned company assets including tools, test equipment, inventory, computers, pagers, corporate cards, documentation, intellectual property etc;
• Complete timely paperwork, documentation, and administrative tasks per organizational policies and procedures
• Maintains an action plan of personal development and training through goals and objectives to maintain expertise and overall industry and product knowledge
• Works effectively with coworkers, distributors, other departments and customers
• Keeping track of the AMC/CMC of the customer and maintaining the records
• Timely submissions of estimates and other documents to process CMC and paid services request

• Bachelor’s degree in Biomedical Engineering, Electronic and/or Mechanical Engineering degrees with appropriate experience in servicing medical equipment.
• Knowledge of all relevant local standards and their application in medical devices.
• Minimum 3 years of experience as a Biomedical Engineer/technician or field Service Engineer
• Basic Knowledge of IT systems and networks including connectivity installations.
• Strong verbal and written communication skills
• Strong PC and Microsoft Office literacy
• Knowledge and expertise in product areas to be able to provide effective and timely technical advice and support to others

• Engaged: high work commitment and motivation. Showing perseverance and attention to detail;
• Solution oriented: natural ability to respond to and control unexpected situations, and take initiatives to implement the best solution;
• Achieving objectives: eagerness to generate results by assuming responsibility; recognizing opportunities and acting efficiently;
• Structuring work: ability to add structure to a multitude of different tasks by making priority list, and working systematically;
• Organizing: ability to translate strategy into specific measurable objectives, draw up transparent plans, using right resources and taking the necessary steps to avoid obstacles;
• Innovating: proven creative thinking skills;
• Influencing: talent for reaching goals by making good impression, getting others to accept ideas;
• Customer oriented attitude: natural tendency to put client first and to maintain constructive contacts;
• Coping/controlling negative emotions: Ability to respond calmly and in a constructive way to frustrations, obstacles, and opposition.

• starter and independent thinker, with the aptitude to work autonomously
• Robust interpersonal skills, with evidence of teamwork and collaboration

• Patients First: Our Shared Purpose is to improve the lives of patients.
• Meaningful Innovation: We develop novel products and therapies to address multiple disease states.
• Act with Agility: We challenge ourselves to continuously improve and act nimbly.
• Commitment to Quality and Integrity: We dedicate ourselves to high quality and integrity in everything we do.
• Collaborative Culture: We value diversity of thought and our collective strength as a team.

LivaNova