Software Development Engineer (CRMA)
- Bangalore, Karnataka
- Permanent
- Full-time
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Essential Responsibilities:
- Work with Reporting & Analytics team and Architecture team to capture functional and define technical requirements to design and deliver exceptional customer experience with Salesforce CRM Analytics (CRMA)
- Define and design integration architecture to CRMA using out of the box CRMA connectors or bespoke solutions using CRMAs Data API
- Define, design, and build CRMA data flows, datasets
- Define and design secure analytic solutions for various personas; thru the creation of CRMA dashboards, reports and applications.
- Define and create CRMA data-mapping recipes
- Collaborates with product team members (UX, architects, and product management) to create secure, reliable, scalable software solutions
- Writes custom code or scripts to automate infrastructure, monitoring services, test cases, to do destructive testing to ensure adequate resiliency in production
- Collaborate cross-functionally with business and other IT teams across Delta
- Champion development and integration standards, best practices, and their related deliverables
- Aim to deliver processes and components that can be maintained by the business into the future using native features and functions whenever possible
- Design, develop, and deploy Apex classes, triggers, test methods, and Lightning web components to meet the businesss requirements
- Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce
- Work to continually understand the new features added to Salesforces' products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade
- Knowledge of Salesforce CRMA (Tableau CRM), AWS , good understanding of API, Microservices development.
- Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
- Identifies, implements, and shares technical solutions that can be used across the portfolio
- Identifies product enhancements to create a better experience for the end users
- Research and/or investigate technical issues impacting the organization and recommend solutions
- Provides application support for software running in production
- Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, and message processing
- Triages high priority issues and outages as they arise
- Participates in learning activities around agile software development and development core practices, and mentors other team members in these best practices
- Deep familiarity with building integrations between Salesforce and other platforms using Apex REST APIs or other integration ETL tools
- Experience debugging components and code built by other developers and understand how to get to the root of the issue
- Knowledge of Cloud-native development, RESTful APIs, and stateless microservices architectures
- Must have 2+ years of experience designing and implementing solutions for the ingestion of large volumes of data by Salesforce CRM Analytics (CRMA), formerly Tableau CRM, including creation of CRM datasets
- Minimum 2 years of experience developing of BI and Analytics solutions, use of large complex data with visualization tools like Tableau, Cognos, Power BI, CRMA
- Experienced with integration of Salesforce TCRM (tableau CRM) design, development and integration with Experience Cloud implementations.
- Knowledge of Jboss, Websphere,AWS with background in API, Microservices development.
- Knowledge of AWS services like Lambdas, S3, SQS, SNS, EC2, Code Pipeline, Athena, DynamoDB, RDS.
- Strong understanding of networking fundamentals and virtual networks from a cloud point of view
- Able to independently create and maintain automation test jobs and execute as part of a CI/CD pipeline.
- Experience of working in distributed agile teams using agile frameworks such as SCRUM , SAFe, XP etc.
- Knowledge of CI/CD and DevOps practices; with tools such as Git/Gitlab, Jira/VersionOne/Agility, Jenkins/Terkton, Gradle, Ansible
- Ability to clearly communicate and coordinate with peers, product owners, and cross functional teams and design a relevant and time to market solution.
- Must have the ability to listen to customers and colleagues; convey ideas effectively; prepare written documentation
- Ability to quickly adapt to new tools and evolving technologies.
- Proactive in nature with customer satisfaction as a primary goal
- Embraces Diverse people, thinking and styles
- Consistently makes safety and security, of self and others, the priority
- Design Thinking
- Ensure code quality and documentation for supporting application post deployment.
- Salesforce Certifications are great and Trailhead badges are good, but real-world experience in Salesforce and other platforms is best
- Experience with or demonstrated willingness to learn Salesforce marketing cloud, particularly how to build integrations to populate data extensions and trigger journeys.