RM, Business Banking - Biz Development, SME Banking
DBS Bank
Chennai, Tamil Nadu
Permanent
Full-time
23 days ago
Position Title: Virtual Relationship ManagerDepartment: IBG4 – Channel LiabilitiesReports To: Regional Segment HeadJob PurposeTo directly grow the liabilities portfolio (operating accounts, term deposits and structured cash management sales including electronic banking sales) through portfolio management and cross sell of Banking products and Services.Key AccountabilitiesTo handle existing book of customer and Drive Liabilities Sales through existing client base for operating account, term deposits and other transaction banking products in line with the targets set out.Deepening the existing customers and increasing wallet share, cross sell banks products.Move customers to digital channels, deepening the existing customers and increasing wallet shareRecord and track all engagement activities through the CRM systemJob Duties & responsibilitiesMaintain customer profile including risk profile, demographics of their baseComply with KYC, other regulators governing the bank. Highlight any adverse remarks from your customer base immediatelyEnsure timely updates are given in various formsRequired ExperienceMinimum 2 to 3 years of customer’s service experience in banking / financial services industry.Prior experience of banking and financial services will be preferable and an added advantage.Education / Preferred QualificationsGraduate / Post Graduates from Reputed Institutes.Core CompetenciesBe a self starter and a Go getter.Good understanding of the sales process, sound technical knowledge of Banking Operations and Processes.Good customer and relationship management skills.Good interpersonal and communications skills.Good problem solving, planning & organising skills.High Emotional Intelligence required to connect with and help customers. Ability to think aloud and empathize with customers.Technical CompetenciesSound understanding of cash management products and associated technology platforms and operational procedures.Understanding of regulatory guidelines on banking by RBI (local regulations in India) and local laws and regulations that impact businesses in general. Understanding of KYC requirements are critical.Knowledge of financial markets and products to assist in meaningful dialogue with clients.Strong understanding of KYC requirements and Anti money laundering policies.Work RelationshipPossess good working relationship and a high degree of team spirit and cooperation with relationship groups, viz., RMs as well as service partners in the bank such as Product Mgt, Operations, Finance, Legal etc, so as to ensure seamless delivery of products to our clients and business growth and smooth functioning of the branch as a whole.Establish rapport with our corporate clients so as to win their business, confidence and trust.Work closely with Sales and Product teams in India.DBS India - Culture & BehaviorsDBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:Demonstrate Business Performance through PRIDE 2.0 Value Based PropositionsEnsure Customer Focus by Delighting Customers & Reduce ComplaintsBuild Pride and Passion to Protect, Maintain and Enhance DBS’ ReputationEnhance Self Knowledge, Skills and develop Competencies aimed at continuous improvementMaintain the Highest Standards of Honesty and Integrity
