Job descriptionTitle – Store ManagerReporting to – Area Operations ManagerSkip Level – City/Zonal ManagerAbout LenskartWith a mission to give India a vision, is India's fastest growing eyewear company. Eye Wear products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers’ eye powers.About the RoleA Store Manager at Store acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.ResponsibilitiesAreaActivities expected to be performed by a Store ManagerCustomer focus: Driving Net Promoter ScoreGreeting customers when they enter store and coaching the team to do the sameDisplaying commitment towards providing exceptional Customer Service and ensuring that associates also treat Customer Satisfaction as a priorityDealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the teamStriving to have long lasting and fruitful relationships with each of our customersDriving sales vs. planDriving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales LeadershipMotivating and inspiring the field team to drive for resultsAssessing field capability and establish performance priorities at group levelPeople development(Attrition Control)Assisting in recruiting and selecting high potential staffProviding effective on-the-job training and guidance to team members making use of company training modulesDelivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department toexecute the developmental planUnderstanding the reasons for attrition and taking measures to control itCash & Inventory managementMonitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and servicesConducting stocktakes regularlyEnsuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processedPerforming the necessary quality checks for the new productsWorking very closely with other departments till the product reaches the customer and ensuring the best customer experience to the CustomerSupervisionEnsuring that all store employees, including the Optometrist, are taken care of and their issues are resolvedEnsuring that the eye check-ups are conducted as per the SOP and maintain high quality standardsSOP adherence & implementationEnsuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issuesScheduling the team’s shift timings to meet the store’s business needs and demands Ensuring staffing levels are adequate to effectively operate the storeStore upkeep & maintenanceMaintaining the store as per standards, regularly cleaning the frames and other equipment at the storeEnsuring the security of all equipment and that there is no shortage of stock units or damage in the storePersonal attributes & competenciesMinimum qualification: Graduate must . Ability to act as a link between strategy and executio Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationshipsAbility to understand stated and unstated needs of the customer and offer solutions Clear communication and active listening skillsAbility to adapt to a changing environment and openness to learnProactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priorityINTRESTED CANDIDATES CAN APPLYSHARE CV -Call - 9171730707Job requirements