Senior Coordinator - Customer Solutions (6A)
- Gandhidham, Gujarat
- Permanent
- Full-time
- Participate in Customer Facing (F2F) meetings, joint visit with sales
- Proactively analyze case and phone statistics to identify opportunities of improvement, both from customer / HL side
- Handle escalations for all tasks related to Customer Service
- Support customers for inquiries in local language
- Handles customs activities requiring local language and/or visits
- Internal and external point of entry for customs matters, across all area departments
- Duly communicates local customs developments to responsible parties
- Evaluates impact of local customs requirements to ensure compliance
- Participate in cross-functional Area meetings, discussing solutions for daily problems involving other teams
- Identify new customer requirements and present to management for acceptance
- Act in the on boarding process for new customers, explaining Sales and Customer Service setup, Quality Promises, e-business tools/OBL printing (together with Digital Manager)
- Support Sales teams on Quality Promises and customer commitments
- Performs root-cause analysis of repetitive problems / deviations
- University degree or equivalent
- Very good command of written and spoken English
- Working knowledge of MS Office
- Able to work well with others and follow guidelines
- Positive attitude
- Receptive and be able to grasp new ideas and motivate one's self for personal development
- Care, Move, Deliver
- Positive attitude, can do attitude
- Proactive
- Energetic and good team spirit
- Enthusiastic
- Commitment to task
- High Integrity