Customer Quality Engineer

• Act as the primary point of contact for OEM and Tier 1 customers to address any quality concerns and build strong customer relationships.

• Oversee and ensure quality standards are met and investigate any customer complaints or issues with the relevant internal contract.

• Lead and coordinate investigations into customer complaints or product defects, identify root causes, and develop corrective and preventive actions (CAPA)

• Work with cross-functional teams (Production, R&D etc.) to drive continuous quality improvement initiatives.

• Provide timely reports on quality metrics, corrective actions, and customer feedback to management.

• Support audits by customers and regulatory bodies, ensuring compliance with industry standards.

• Educate and guide internal teams on quality standards and customer expectations.

• Bachelor’s degree in electronics engineering or related fields.

• Minimum of 8 years of experience in customer quality roles, within the automotive industry (OEM - Tier 1), working with electronics products.

• Understanding of automotive quality standards (ISO 9001, IATF 16949) and functional safety (ISO 26262)

• Proficiency in quality tools (8D, APQP, FMEA, SPC, MSA).

• Strong analytical and problem-solving abilities to manage and resolve customer quality issues efficiently.

• Excellent communication skills to interact effectively with customers and internal teams.

• Strong communication, proactive, and self-motivated

• Fluency in English

IRP Systems