Sales Operations Analyst 1

Oracle

Bangalore, Karnataka
Permanent
Full-time

1 month ago

Job Description:The GSCO (Global Sales and Consulting Operations) team is part of Oracle revenue operations org, who is responsible for providing training, business, contract support and communications on the Sales Systems and Tools used by Sales and Consulting globally.The focus of this role will be to support Oracle's Sales Organization with their deals via incident support using Oracle's Service Cloud product.The GSCO Business Analyst will report to the GSCO Team manager and will be responsible for providing high quality, responsive support to Oracle's Sales communityJob duties are varied and complex, needing independent judgment and include but are not limited to:Responsibilities:Responsibilities:

Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
Assign and prioritize tickets to support resources.
Monitoring dedicated queues to ensure SLAs are maintained.
Coordinate ticket resolution activities with support resources and other internal teams.
Provide email support to resolve user problems with proactive troubleshooting and analytical skills.
Support sales team with complex/non-standard deals.
Follow predefined (as trained) support procedures and policies.
Master the use of our support channels, processes & tools.
Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
Effectively and judiciously escalate issues with clear communication.
Ability and willingness to quickly complete large volumes of work with high quality.
Collaborate with cross-functional teams as per business requirement.
Escalate support requests to management and ensure they receive the appropriate attention.
Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met.
Undertake admin responsibilities as required.
Support new process/policy roll-outs.
Undertake other projects as required.

Skills:

Graduate in any discipline.
Experience in sales support/operation role.
Strong knowledge in sales process, sales tools, product configuration and pricing.
Excellent written communication skills in English.
Ability to multi-task and work with minimum supervision.
Flexible to work in Variable Shift.
Strong analytical, problem solving, troubleshooting skills & Interpersonal skills
Attention to detail with the ability to complete a large volume of work quickly and independently
Ability to work collaboratively in a diverse team environment.
Proactive approach (ability to identify top support areas, innovate and suggest process improvements)
Open to work in 24*7 environment including holidays
Team player with very good interpersonal skills and forward-looking attitude
Ability and desire to provide excellent customer-service to internal customers
Ability to work independently and in a dynamic environment
Positive and “Can Do” Attitude
Results orientated

About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer

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