Welcome to Conwar Hire Services Conwar Hire Services Pvt Ltd is a leading recruitment and payroll company dedicated to providing exceptional human resources solutions to businesses of all sizes and industries. Conwar Hire Services Pvt Ltd is a trusted partner for organizations seeking top-tier talent and streamlined payroll management. With our data, Temporary and Contract staffing with IT and NON-IT, Healthcare, Retail and Telecom, Hire and Payroll Service, Domestic and international, We blend real-world expertise and collaborative innovation to make businesses run better. The Role You Will Be Responsible For Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge. Partnering with the sales team to ensure that new customers are onboarded successfully. Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue. Ensuring a high level of customer renewals. Building strong product expertise and providing training & ongoing support as required. Providing feedback and advocacy on customer pain-points to internal teams. Handling inbound calls and emails in a professional manner. Resolving customer inquiries and requests and ensuring strong customer satisfaction. Working with various internal teams to ensure prompt and accurate order processing and delivery. Escalating customer feedback as required. Ideal Profile You have at least 6 Months experience within a Customer Service or Customer Success role, ideally within the Consulting industry. You possess excellent interpersonal as well as written and verbal communication skills. You are a strong networker & relationship builder You are highly goal driven and work well in fast paced environments You are a strong team player who can manage multiple stakeholders What's on Offer Join a market leader within Consulting Fantastic work culture