Team Lead - Document Custody

Bangalore, Karnataka
Permanent
Full-time

29 days ago

Job Category: Client ManagementJob Description:Location: Bangalore, IndiaThis is a hybrid position primarily based in Bangalore. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. . We give you a world of potential!Note: Shift timings will be 6:00pm to 3:00am (IST).We give you a world of potential.Support is awesome in the way trust makes it work! When you join this dynamic team as a Team Lead, you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals. Come be a part of a world of potential at Computershare Business Support Services.Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms globally.A key part of this role will be collaborating with our onshore teams to service our Corporate Trust business lines and help us to deliver the professional services our clients trust and depend on.If you're a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!A role you will love.The Team Lead is responsible for the day-to-day delivery of high-quality service that meets service level expectations. The team lead works closely with their peers to ensure that daily, weekly, and monthly goals are met. This role is also expected to supervise assigned staff and perform administration tasks related to those staff such as administering daily timekeeping, performance and attendance tracking, annual performance evaluations, and provide mentoring to employees.Some of your key responsibilities will include:

Support Document Custody volumes and QC efforts.
Coach and develop the skills and abilities of assigned associates.
Manage and calibrate workload of assigned associates.
Prepare daily, weekly, monthly, and annual metric reporting.
Attend meetings and training sessions for a range of administrative, operational, and regulatory compliance topics.
Handle projects as assigned by manager.
Complete disciplinary actions to address performance and/or attendance issues.
Functional area KPIs and KRIs achieved in line with business strategy, risk appetite and risk metrics.
Compliance with all applicable regulations within regional governing operational activities
Staff engagement survey results show improving trend and in line with company benchmarks.

What will you bring to the role.

Any Commerce Bachelor's/Masters' Degree or equivalent; 7-9 years related increasing experience in multinational business environments in India.
2+ years of experience in managing the team
The Team Lead role requires a good understanding of work routines and procedures used to support the CCT staff. These routines and procedures will vary for each team lead. The role will operate within defined technical and operational procedures, which require proficient knowledge and awareness on how to apply them. Knowledge for the role will be acquired through on the job training and experience.
Has a good understanding of how the wider team works together to successful achieve their team and wider department goals and objectives.
The role will directly manage and provide support and guidance to team members. This may involve undertaking a mentoring role, coordinating tasks and/or checking on completion and quality of work. Directly or indirectly, the role will lead the work of approximately 12 operational staff in support of Computershare's CCT business line. Additionally, the role will partner with operations and shared services staff.
The role requires attention to detail and excellent judgment based on best practice and previous experience. The role holder is expected to respond to and resolve complex problems by identifying and selecting solutions through the application of innovative thinking and acquired technical experience, which will be guided by clear policy and procedure.
The role will have overall accountability for the delivery of our agreed service levels with our clients. The quality of service provided will reflect on the effectiveness of the role holder and their teams.

Rewards designed for youHealth and wellbeing rewards that can be tailored to support you and your family.Save for your future. We will support you along your retirement savings journey.Paid parental leave, flexible working and a caring and inclusive culture.Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit .#LI-HybridAbout Us:A company to be proud ofWe're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.Fairness and cultureWe're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit for further information.About the Team:We provide corporate trust and claims administration services to major corporations in both the private and public markets as well as governments and institutions. Our portfolio includes innovative offerings in corporate trust and escrow (managing assets and debt), class actions and mass tort (facilitating the administration of large legal cases) and bankruptcy administration (assisting with the wind up or restructure of businesses experiencing difficulties).We are looking for talented people to help us deliver these professional services and use our leading technology platforms to facilitate transactions.

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